Festives Buy by B.B Inc is a trusted destination for handcrafted décor, lifestyle essentials, and festival collections. Founded offline in 2021 by Dr. Akanksha Jain and later joined by her son Kshitiz Jain, we specialize in curating meaningful décor and gifting experiences that blend Indian heritage with modern elegance. We serve customers across India and internationally.

Our company was founded by Dr. Akanksha Jain in 2021, who serves as our Founder & Visionary. Later, her son Kshitiz Jain joined as Co-Founder & Innovation Lead, bringing fresh energy and modern innovation while maintaining our commitment to quality and customer experience.

Our products are thoughtfully curated to blend tradition with modern design, handcrafted by skilled local artisans. Each item undergoes rigorous quality checks and reflects cultural authenticity while embracing contemporary aesthetics. We support local craftspeople and ensure every product tells a story.

Yes! We welcome international customers. Please contact us via email at support@festivesbuy.com for special international shipping arrangements and product availability. We'll provide personalized assistance for worldwide delivery.

You can reach us through multiple channels: Phone: +91 92116 12125, Email: support@festivesbuy.com (response within 24 hours), or our contact form on the website. Our support hours are Mon-Sat, 9:00 AM - 7:00 PM IST.

We offer Traditional Festival décor (Diwali, Holi, Navratri), Daily Lifestyle Products, Wedding & Ceremony items, Corporate Solutions, Personal Milestone gifts, and an International Collection. Each category blends cultural authenticity with modern design.

Yes, we collaborate directly with skilled local artisans to create authentic, handcrafted products. Every item reflects traditional craftsmanship while meeting modern quality standards. We're committed to supporting artisan communities and preserving traditional skills.

Absolutely! We provide personalization options and bespoke design services for unique requirements. Whether it's custom packaging, personalized gifts, or special event décor, we offer solutions that make every product uniquely yours.

Our products are perfect for traditional festivals (Diwali, Ganesh Chaturthi, Navratri), weddings, corporate events, housewarmings, anniversaries, and daily lifestyle enhancement. We also cater to personal milestones and international celebrations.

Every product undergoes rigorous quality checks to ensure excellence and durability. We maintain direct partnerships with artisans, use premium materials, and follow strict quality assurance processes from creation to delivery.

You can place orders directly through our website for individual purchases. For bulk orders (50+ pieces), contact us at bulk@festivesbuy.com or +91 92116 12125. International customers should email us for personalized assistance.

We accept UPI, Debit/Credit Cards, Net Banking, Razorpay, Paytm, Pay Later (where applicable), and Cash on Delivery for eligible orders. All payments are subject to verification and processed securely.

No, once an order is confirmed, it cannot be cancelled under any circumstances, including both prepaid and COD orders. Please review your order carefully before confirming.

Orders are dispatched within 24 hours of confirmation. Orders placed on Sundays or public holidays will be processed the next working day. High-demand periods (festivals) may cause slight dispatch delays.

Yes, tracking details are shared via WhatsApp and Email within 24 hours of dispatch. You'll receive real-time updates about your order status and delivery progress.

We offer Standard Shipping (4-7 working days), Express Delivery (1-4 working days for select products), and Delhi NCR Priority (same-day/next-day with premium charges). Shipping charges are calculated based on weight and location at checkout.

Yes, we provide Pan India shipping to all states and union territories. We ship across India with reliable courier partners and provide tracking for all orders.

Couriers will attempt delivery up to 3 times. If unsuccessful due to incorrect address, customer unavailability, or order refusal, the order returns to origin (RTO) with a ₹200 handling fee, and you'll receive store credit valid for 180 days.

Potential delays may occur due to natural disasters, extreme weather, transport disruptions, government restrictions, national holidays, or high order volumes. Refunds are not provided for delays outside our control.

Yes, for bulk orders (50+ pieces) and corporate gifting, please place orders 10-12 working days in advance for smooth delivery. Contact bulk@festivesbuy.com for specialized shipping arrangements.

Exchanges are allowed only for damaged products or genuine quality issues within 3 days of delivery. Returns are only accepted when exchange isn't feasible. Both require a mandatory unboxing video as proof. Claims without this video may not be accepted.

Non-returnable items include: Customized/personalized products, Festival-specific items, Pooja/spiritual articles, Items damaged by customer handling, Bulk/corporate orders, and Clearance sale items.

Approved returns receive store credit (coupon code) valid for 180 days, which must be used for a single purchase of equal or higher value. We don't provide cash refunds - only store credit for future purchases.

Yes! We provide specialized bulk ordering services for corporate events, employee gifting, and business celebrations. Minimum order is 50+ pieces. Contact bulk@festivesbuy.com or +91 92116 12125 for special corporate pricing, custom packaging, and dedicated support.

We offer competitive bulk pricing, custom packaging solutions, corporate account management, bespoke design services, and dedicated customer support. We also provide marketing partnerships and brand collaboration opportunities through marketing@festivesbuy.com.